Quality Management

Place- الموعد Date - المكان
2015-01-18 00:00:00 Dubai
2015-05-17 00:00:00 Cairo
2015-09-12 00:00:00 Sharm el-Sheikh

 Who Can Benefit?

§Management, executives and managers who recognize the need to change and improve the quality performance of their organizations

 
Course Objectives:

§Understand of the philosophy of TQM

§Understand cost of quality concepts

§Understand how to use the quality management system in all parts of his organization

§Understand quality improvement process

§Understand Basic quality

Course Outline:

§ The World of Quality Management

§ The Philosophy of Quality

§ The Structure of Quality

§ Quality systems

·         The Norm ISO 9000:2000

·         The impact of KAIZEN

·         The TQM Approach

§ The philosophy and underlying principles of TQM.

§ The key elements of TQM.

§  Tools and Methods

§ The Economy of Quality Management

·         The approach

·         The Documentation

§Quality Management and Leadership

§ Responsibilities and Structures

§ Audits

·         Goals and Approaches

·          Audits and their variations

§ Checklists and Tools

§ Conducting Audits

·         The Expert Focus

·         The Psychological Approach

·         The Leaders Challenge

§ Reports and Communication

§ Reporting to the Management

§ Correctional Steps

§ Follow up

§ Communication to the Staff/ Shop floor

..