Advanced Telephone Skills

Place- الموعد Date - المكان
2017-04-02 00:00:00 Turkey
2016-09-18 00:00:00 Dubai
2016-12-19 00:00:00 Malaysia

 Who Can Benefit

Anyone who deals with customers on the telephone?

Course Objectives

§ This Professional Telephone Skills Course will give you the skills and techniques to ensure everyone you speak with is satisfied after hanging up the phone.

Course Outline

§ The importance of first impressions

§ How to come across as helpful and interested as possible; incoming calls

§ Listening to customers to find out what they really want

§ Tips on how to professionally handle complaints

§ How to re-route calls and handle a switchboard

§ Remaining calm under pressure

§ How to deal with difficult or impatient clients as well as delays

§ Outgoing calls

§ How to plan your call so you stick to your main goal

§ Tips on how to take relevant notes to help you in future calls

§ Learn how to be familiar and friendly with existing customers; learn their name, note their usual work and lunch pattern

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