Personal Assistant and Administration Professional

Place- الموعد Date - المكان
2017-03-12 00:00:00 Dubai
2017-08-13 00:00:00 Casablanca
2017-11-12 00:00:00 Turkey

 Who can benefit?

§        Secretaries  & Administration

 
Course Objectives:

§ Creating opportunities for your personal development and accepting the challenges when they arise

§ Managing yourself, your subordinates and your boss more effectively

§ Developing the managerial aspects of your role

§ Improving your confidence, assertiveness and communication skills

§ Managing the stress and pressure in an increasingly challenging environment

Course Contents

§ Defining and Developing the Role

§ The Executive PA – your vital partnership with management

§ Defining the responsibilities and authority of your role

§ Identifying ways of broadening your role and creating opportunities to increase your responsibilities

§  Developing the managerial aspects of your role – essential management skills

§ Planning for development – identifying and overcoming barriers to your success

§ Finding and working with a mentor

§ Effective Communication

§ Interacting with others and networking for success – getting yourself seen and heard

§ Developing and advancing your relationship with your manager/director

§  Improving your communication skills – negotiating, influencing, persuading and delegating

§ Developing Confidence

§  Trusting your initiative and judgement

§ Saying "no" constructively

§  Prioritising and communicating the demands of different parties

§ Developing and Improving Key Skills

§ Improving your confidence and assertiveness

§  Practising effective time management skills

§ Concentrating, thinking, listening and making decisions under pressure

§ Presenting your views and ideas effectively in meetings and to management

§ Problem solving tools for managing difficult situations and people

§ Getting Results

§ Benefiting from key motivation techniques – motivating yourself, your subordinates and your boss

§  Achieving results through others

§   Managing stress and pressure that comes with change and challenge

§ Measuring your performance based on objectives, standards, responsibilities set and achieved

§ Preparing for your appraisal

§ Action planning

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