Leadership & Communication Skills

Place- الموعد Date - المكان
2017-03-05 00:00:00 Dubai
2017-08-06 00:00:00 Turkey
2017-11-05 00:00:00 Casablanca

 Course Objectives:

§ Understand the power of leadership competencies

§ Know when to manage and when to lead his team

§ Clearly visualize his goals and communicate them to his team

§ Help his team find creative solutions to workplace challenges

§ Develop a high-performance team i.e. build a winning team.

§ Use effective communication to motivate and coach

§ Find an appropriate balance between the five major leadership roles

§ Effective prepare for a Negotiation

§ Conduct and Close a Successful Negotiation

Course Outline:
§ Leadership

§ Function of Management

§ Knowledge Skills & Competencies

§ Traits of a Leader

§ Leadership Attributes

§ Situational Leadership

§ The Equity theory

§ The Contingency theory

§ Communicating Effectively

§ Elements of Effective Communications

§  Verbal Communications

§ Non-verbal Communications

§ Understanding body language

§ Principles of Effective Communications

§ Reasons of ineffective Communications

§ How to ask Questions

§ The art of Listening

§ Preparing for a Negotiation

§ Defining Negotiation

§ Understanding the principle of exchange

§ Identifying objectives

§  Preparing yourself

§ Assessing the opposition

§ Choosing a strategy

§ Using an agenda

§ Creating the right atmosphere

§ Using seating plans

§ Conducting a Negotiation

§ Judging the mood

§ Making a proposal

§ Responding to a proposal

§ Responding to ploys

§ Persuading

§ Establishing positions

§ Strengthening your positions

§  Weakening the other party's position

§ Closing a Negotiation

§  Trading Positions

§ Choosing how to close

§ Moving to a close

§ Handling breakdown

§ Using a mediator

§ Going to arbitration

§ Implementing decisions

§ Assessing your ability

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