Middle Management

Place- الموعد Date - المكان
2017-03-19 00:00:00 Sharm el-Sheikh
2017-08-20 00:00:00 Cairo
2017-11-19 00:00:00 Dubai

 Who can benefit?

§  Department heads

§  Superintendents

§ senior supervisors

§  Others who need to develop their managerial skills.

Course Objectives.

§ Differentiate among the three levels of management and understand their responsibilities.

§ Discuss the principal challenges managers face in an increasingly competitive environment.

§ Practice advanced managerial skills needed for senior positions.

§ Resolve conflict based on a win-win approach.

§ Introduce and manage change leading to continuous improvement.

 Course outline

§ Leadership

§ Characteristics of Leaders

§ Leadership versus Management: The Vital Differences

§ Situational Leadership

§ Concepts of Motivating Your Followers

§  Problem-Solving and Decision-Making Techniques

§ Principles of Solving Problems

§ A Rational Approach to Problem Solving

§ Tools and Techniques in Problem-Solving

§ Coaching and Appraising Performance

§ The Psychology behind Coaching

§ Why and How to Coach

§ Setting Performance Standards and Conducting Appraisal Interviews

§ Managing Conflict

§ Sources and Nature of Conflict

§  Role of Communication in Conflict

§  How to Resolve Conflict

§ Managing Change

§  Dynamics of Change

§  Leading Successful Change Initiatives

§ Overcoming Resistance to Change

§ Managing Time and Staff Meetings

§ Identifying and Setting Goals

§  Prioritizing Activities

§ Time Management Tools

§  Leading and Managing Effective Meetings