Influencing Skills, Assertiveness and Negotiation

Place- الموعد Date - المكان
2017-04-02 00:00:00 Cairo
2017-09-03 00:00:00 Sharm el-Sheikh
2017-12-03 00:00:00 Dubai

 Course objective

§ To develop and apply negotiation skills and techniques to a range of situations

§ To increase confidence and abilities to influence people positively

§ To learn practical and relevant skills to behave assertively

§ Application of NLP™ and Emotional Intelligence to self-development

Course content
·       Negotiation Skills

§ Pre-negotiation preparation on all aspects of the negotiation

§ Styles, techniques and skills of a good negotiator

§ Tricks people may play on you

§ Close with a win-win result for all

·       Influencing Skills

§ Analysis of factors which influence people

§ How to influence people without power and authority over them

§ Chairing and participating in meetings which produce results

§ Finding common ground and reaching agreement

·       Assertiveness

§ Characteristics and skills of assertiveness

§ Handling difficult people with confidence

§ Giving feedback and receiving criticism constructively

§ Responding appropriately to aggressive, assertive and passive people

·       Introduction to Neuro-Linguistic Programming

§ What is Neuro-Linguistic Programming™ (NLP™)?

§ How does NLP™ work?

§ NLP™ for self-management and self-development

§ Application of NLP™ to enhance performance of organisation, teams and individuals

·       Emotional Intelligence and Body Language

§ Key principles, qualities and skills of Emotional Intelligence

§ Application of EI to develop self, teams, individuals and respond to situations

§ Sending the right messages through your non-verbal communication

§ Interpreting the signals and gestures of body language of others

Who should attend?

§ Senior Managers who would like a refresher and to develop their confidence, influence and negotiation skills

§ Departmental Directors and Departmental Managers who would like practical and relevant techniques

§ Those involved in negotiations, resolving conflicts and dealing with confrontation

§ Team Leaders and team members

§ Project Managers

§ Operations managers